FAQs | Frequently Asked Questions

It is preferable to book 12 hours in advance. The latest booking accepted is 4 hours if within Metro Manila, and 12 hours if at Bulacan, Cavite, Laguna, and Batangas

Yes, we require payment at least 12 hours before the
appointment in order to confirm your schedule.

 We accept payments on our website via: bank deposits, online bank transfers, credit or debit card, GCash or GrabPay. 

Yes, the service fee is a one-time fee added to the total amount.

The result certification will be sent to the email you provided upon booking a test.

Upon booking the test, please expect a text message from the Licensed Nurse or Licensed Medical Technologist assigned to the appointment at least 12 hours prior to your schedule. Based on your preferences, the Licensed Nurse or Licensed Medical Technologist may wear the PPE upon arrival or inside the test location for full discretion. However, the Licensed Nurse or Licensed Medical Technologist will always be required to wear a face mask. Juan Medical’s team will arrive in an unbranded vehicle (an SUV or a 4-door car) to ensure privacy. All of the team’s materials are unlabeled as well.

Yes we do! Just send an email to corporate@juanmedical.ph to inquire on our custom rates.

  1. Upon booking an appointment, we do not offer refunds for cancellations. Please
    make sure it is a confirmed booking.
  2. Rescheduling is only acknowledged if it is made 12 hours prior to the original
    appointment. Only one (1) rescheduling is allowed.
  1. For Antigen Swab Tests and RT-PCR Swab Tests: Yes you may. However, it is
    recommended to inform us at least 12 hours prior to your original schedule in order
    to assure that all the preferred persons for testing will be accommodated.
  2. For blood tests: Yes. However, it is recommended to inform us at least 12 hours
    prior to your original schedule in order to assure that all the preferred persons for
    testing will be accommodated within the time slot allotted for you.
  3. For Vaccinations: No. We only carry the specific number of vaccines for the number
    of persons endorsed for vaccination. This is to ensure that the quality of the
    vaccines are maintained in accordance with storage requirements.

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